Conditions of Use
Availability
In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please send us an email so that our team can work on a solution for you.
Canceling/Modifying an Order
Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order.
Online Security
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.
Order Communication
As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.
Price Changes and Updates
Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers’ price increases, where applicable. For pending alternate payment orders, we reserve the right to adhere to these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, DeliveryBags.eu will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.
Receipt of Incorrect Product
If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.
Applicable Laws
These Conditions of Use shall be governed by and construed in accordance with the laws of France, without giving effect to its conflict of law provisions. Jurisdiction is assigned to the competent courts of Lyon (69).
Text Messaging
Registered customers can sign-up for ‘Shipment Updates via Text’ in their account settings to receive an SMS text message when packages are out for delivery, delivered or encounter a problem. Text messages will be sent for all packages shipped after you complete the sign up process. This service may not be available and/or may not include tracking for packages that are shipped directly from one of our manufacturers.
Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):
• Payment processing errors
• Expedited order delays
• Confirmation of order details
• Delivery requirements
Text frequency based on user orders. Message and data rates may apply. Customers may opt-out at any time by sending STOP to (+33)749913834 or unsubscribing in their account settings. (Note: if you texted STOP but would like to restart, text START, and make sure your number below is correct.) Responses are unable to be received via text.
Accepted Credit Cards (Preferred Method)
All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.
Alternative Payments (Check, Money Order, ACH, Wire Transfer)
We accept check, money order and wire transfers for orders with an order total of 500.00€ or greater. The order will be placed on hold until payment has been received.
Once payment is cleared, the order will be released to process for shipment. . Personal checks are processed on Tuesdays and Fridays and will be held for 5 business days from when they are processed while they clear. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
Charges and Authorizations
Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days.
Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. DeliveryBags.eu assumes no liability for fees in the event of such an overdraft.
Currency
All pricing is listed in EUR Euro (€) on the website. When ordering outside of the European Union, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your card issuer for further details.
Financing and Terms
We offer financing through a third party, Credit Key, who offers traditional financing and Pay in 4 options. If you are looking to lease with an outside leasing company other than Credit Key, please contact your personnal Bank advisor.
Please see our Support Page page for frequently asked questions about this payment method.
Purchase Orders
We are unable to accept Purchase Orders as a form of payment since we update our pricing in real time and do not rely on quoted prices. All orders must be placed online and paid for in full at the time of purchase.
Sales Tax
Sales tax will be charged on orders shipping to all the country of European Union if you do not provide us a valid European VAT number.
Accessibility Statement for DeliveryBags.eu
DeliveryBags.eu is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Measures to support accessibility
DeliveryBags.eu takes the following measures to ensure accessibility of our website:
• Appoint an accessibility lead.
• Provide continual accessibility training for our staff.
• Include people with disabilities in our design personas.
• Manual assessments of website by an accessibility officer
• Daily automated assessments of website by GTMetrics
Limitations and Feedback
Despite our best efforts to ensure the accessibility of our website, there may be some limitations. Please contact us if you observe an issue, and we welcome feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers: e-mail: help@akrams1.sg-host.com. We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days.
Technical specifications
Accessibility of DeliveryBags.eu relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
HTML
WAI-ARIA
CSS
JavaScript
These technologies are relied upon for conformance with the accessibility standards used.