deliverybags.eu teams usually take 48 hours to process orders. Periods are to be understood as working days.
Our products are shipped with DHL, PostNord or EMS in priority and at the customer’s choice.
deliverybags.eu commits itself to do everything possible to deliver orders in the shortest times, from the reception of the order form. The delivery periods mentioned on the order form are only indicative and potential delays do not give the purchaser the right to cancel the sales, to refuse the items or to claim for expectation damages.
deliverybags.eu is unbound from its delivery obligation in any fortuitous case or in case of force majeure, which among others includes total or partial strike movements, floods, fires and pandemics.
The transfer of property of goods already or yet to be delivered remains on hold until the customer has paid the price in full, and has no incidence on the transfer of risks.
Should the product you ordered be delivered with a defect or should a delivery error arise, please contact us.
If the ordered product has undergone damage during haulage, mention it on the delivery slip given by the haulier under the form of “written reserves”, followed by your signature.
To ensure a new delivery, let us know about the problem on the day of delivery or at the latest on the first working day following the delivery.
Should the received product ever fail to match the one you ordered or should an item be missing, the first thing to do is to mention it on the delivery slip given by the haulier.
Then inform us about this error on the day of delivery or at the latest on the first working day following the delivery so we may fix the error as soon as possible.
Should the parcel be returned for a reason attributable to the customer (wrong address, unclaimed or refused parcel, size not suitable, etc.), all extra costs shall be paid by the customer.